446: Where should we answer customer questions?

<p>To answer customer questions is an important strategy to build that relationship with our customers and even potential customers. But where do we answer customer questions? In this episode, I discuss how we can build relationships by answering questions:</p> <ul> <li>one-on-one</li> <li>on other channels, for other customers who might have the same question</li> <li>as part of an integrated approach</li> </ul> <p>You can also read the article version here: <a href="https://www.christophtrappe.com/answer-customer-questions/">https://www.christophtrappe.com/answer-customer-questions/</a></p> --- Send in a voice message: https://anchor.fm/ctrappe/message