442: Set And Manage Remodeling Client Expectations Without Hiring More People

<h1 style="text-align: center;"><span style= "color: #0000ff;"><strong>This Podcast Is Episode Number 442, And It's About Four Things To Consider Before Expanding Your Service Offerings</strong></span></h1> <div>Balancing customer experience and setting client expectations against your time and budget is a difficult task. It would be best if you had excellent planning, efficient project managing, and perhaps the right amount of staff working to keep customers happy, but not so many people that workers are standing around looking for things to do. </div> <div> </div> <div>If your customers have long wait times, that's good news for you initially—it means your business is popular. The bad news is that homeowners won't wait around forever for you to fix your time management issues. If they like your services, they'll be a bit forgiving, but too many long waits will send them to your competition.</div> <div> </div> <div>For instance, when a homeowner decides to remodel their living space, they dream about how it will look and feel when it is done, but they have no idea what an emotional roller coaster is in store. </div> <div> </div> <div> <div> <p><span data-preserver-spaces="true">Surprises were great when you were a child because you were conditioned to believe that surprises meant you would get something good! As adults, you have been conditioned that surprises are not always pleasant. Highly profitable remodel contractors understand this and have processes in place to deal with it.</span></p> <p style="font-weight: bold;">Fear on both sides</p> <p><span data-preserver-spaces="true">Contractors without financial reporting systems they can trust to generate accurate </span><a href= "https://www.fasteasyaccounting.com/five-quickbooks-reports-every-contractor-needs/" target="_blank" rel="noopener"><span data-preserver-spaces= "true">Key Performance Indicators</span></a><span data-preserver-spaces= "true"> and </span><a href= "https://www.fasteasyaccounting.com/reports-for-your-construction-company/" target="_blank"