43. US Cares Act and Digital Workers

<p><span style="font-weight: 400;">Legislation around workforce protection during the pandemic continues to evolve, and more changes are coming in September.</span></p> <p> </p> <p><span style="font-weight: 400;">The first impact was felt in processing applications and reacting to customer demands. Humans and digital workers inside banks were processing and activating the loans and forbearance programs. It was a huge undertaking, and it isn't behind us yet.</span></p> <p> </p> <p><span style="font-weight: 400;">Five million loan recipients will soon become seven million. So it's time to move from being reactive to being proactive. We need to use data and analytics to drive improved customer service and experience.</span></p> <p> </p> <p><span style="font-weight: 400;">In this episode of Generation Digital Workforce, we talk with</span> <a href= "https://www.linkedin.com/in/richard-olivieri-b3413b/"><span style= "font-weight: 400;">Richard Olivieri</span></a><span style= "font-weight: 400;">, Vice President, Solutions and Professional Services at</span> <a href="https://www.lateetud.com/"><span style= "font-weight: 400;">Lateetud</span></a><span style= "font-weight: 400;">, and</span> <a href= "https://www.linkedin.com/in/brucemazza/"><span style= "font-weight: 400;">Bruce Mazza</span></a><span style= "font-weight: 400;">, Global VP Technology Alliances / ISVs at Blue Prism. Richard and Bruce discussed the U.S. Cares Act and digital workers.</span></p> <p> </p> <p><strong>Resources shared on this episode:</strong></p> <p><span style="font-weight: 400;">Paycheck Protection Program Deadline Is August 8: Applying, Loan Forgiveness, And The New PPP - Forbes</span></p> <p><a href= "https://www.forbes.com/sites/brucebrumberg/2020/08/01/paycheck-protection-program-deadline-is-august-8-applying-loan-forgiveness-and-the-new-ppp/#292941857470"> https://www.forbes.com/sites/brucebrumberg/2020/08/01/paycheck-protection-program-deadline-is-august-8-applying-loan-forgiveness-and-the-new-ppp/#292941857470</a></p> <p> </p> <p><sp