43 - How to reduce the number of customer complaints?

<div>Enquiries are okay, but nobody likes getting complaints from customers, and in this episode of <a href= "https://open.spotify.com/show/3DMfG7iEAmvFwlqoh2a79x" target= "_blank" rel="noopener noreferrer">Compliance That Makes Sense</a> I am going to share some tips on what you can do to avoid them! I use examples to explain why it is important to have simple, transparent T’s and C’s, and the upsides and downsides of offering a long guarantee period on your product.</div> <div> </div> <div>If you found value in this episode, I would really appreciate if you could leave a review! My mission is to help and support as many FinTech startups as possible, and when you leave a positive review, more people can find this podcast and help their companies! If you are on Apple, just <a href= "https://podcasts.apple.com/ch/podcast/compliance-that-makes-sense/id1535160531" target="_blank" rel="noopener noreferrer"><strong>click here to review</strong></a>, select “Ratings and Reviews” and “Write a Review” and tell me what your favorite part of the podcast is. </div> <div> </div> <div> </div> <div><strong>Today's episode:</strong></div> <div> </div> <div>[00:32] Hey guys! Today we are going to take about how to reduce the number of customer complaints. </div> <div> </div> <div>[01:07] The reason I decided to do an episode on this topic. </div> <div> </div> <div>[02:54] Why I think you should make your T&C’s as simple as possible. </div> <div> </div> <div>[04:22] Examples of customer enquiries (which are different to customer complaints).  </div> <div> </div> <div>[05:36] What a formal customer complaint is. </div> <div> </div> <div>[06:41] An example that highlights why having easily understandable T&C’s will benefit you. </div> <div> </div> <div>[08:58] Why my business mentor recommends offering a long guarantee period.</div> <div> </div> <div>[11:00] Some downsides of offering a long guarantee period. </div> <div> </div> <div>[11:45] Common customer complaints relating to fintech services.</div> <div> </div> <div>[15:15] By