4 Day Work Week and Our Own App [AW 146]

Erich and Lauralee Schmidt went to a 4 day work week during COVID and haven't looked back. They also have an app for their shop with benefits to customers. <div> Erich and Lauralee Schmidt, <a href="https://www.schmidtautocare.com/" target="_blank" rel="noopener">Schmidt Auto Care</a>, Springboro, OH Watch Full Video Episode <a href="https://www.youtube.com/watch?v=bPhMnCrkoLI" target="_blank" rel="noopener">HERE</a> </div> <p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Show Notes:  </span></p> <ul> <li style="font-weight: 400"><span style="font-weight: 400">4 day work week- exhaustion during COVID, started cutting Fridays with three day weekends. Prefaced it as summer hours and would go back to 5 days in the fall. They never went back to 5 day work week. Revenue, productivity, and efficiency increased. 8-7 pm work hours. The check-in process includes 4 day work week schedule. </span></li> <li style="font-weight: 400"><span style="font-weight: 400">40 hours of training a year minimum- observing efficiency, open communication, partnering with employees with their training. Training is a requirement when hiring employees. “Where are your interests?”</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Service Advisor=Serice Specialist </span></li> <li style="font-weight: 400"><span style="font-weight: 400">Free Schmidt Auto Care App- started 6 years, App Fueled is a customizable garage for clients and a bevy of services outside of just communication. Special pricing, birthday specials, loyalty touch points. 30% of the customer base has the app. </span></li> <li>Had ADAS for 3 years, one of the first in the area to get it. Program and calibration.</li> </ul><br/> Thanks to our Partner, Dorman Products. <span style="font-size: 12pt;color: #333333">Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at<a href="http://www.dormanp