#392: Leading Retail Loyalty Brand, TFG Delivers Real Personalisation

<p><a href="https://www.linkedin.com/in/fionna-ronnie-2181012/" target="_blank" rel="noopener noreferer">Fionna Ronnie</a> is Head of Customer and Loyalty at <a href="https://tfglimited.co.za" target="_blank" rel="noopener noreferer">The Foschini Group</a>.  Whilst TFG is based in South Africa, it spans 5 continents, 26 countries and has 34 leading retail brands in its stable.  </p> <p>IIts loyalty program, <a href="https://bash.com/tfg/rewards" target="_blank" rel="noopener noreferer">TFG Rewards</a>,is the biggest in retail in South Africa with 30 million + members.</p> <p>Fionna shares KPI results, data strategies, customer centric retailing approach and how the Customer team are the life blood of TFG Rewards.  This team underpins everything driven for a future customer narrative of this extremely impressive retail group.</p> <p><br></p> <p>Hosted by <a href="https://www.linkedin.com/in/amanda-cromhout-34167b2/" target="_blank" rel="noopener noreferer">Amanda Cromhout.</a></p> <p> </p> <p><strong>Show Notes:</strong></p> <p>1) <a href="https://www.linkedin.com/in/fionna-ronnie-2181012/" target="_blank" rel="noopener noreferer">Fionna Ronnie </a></p> <p>2)<a href="⁠ https://tfglimited.co.za/⁠" target="_blank" rel="noopener noreferer"> </a><a href="https://tfglimited.co.za" target="_blank" rel="noopener noreferer">The Foschini Group</a></p> <p>3) <a href="https://bash.com/tfg/rewards" target="_blank" rel="noopener noreferer"> TFG Rewards</a></p> <p><br></p>