363: How to Talk to Users

<p>This week, we dive into the details of having effective user research sessions, sharing tips and strategies to get more value out of customer conversations. In The Sidebar, Marshall explains his work journaling process to capture better day-to-day notes.</p><hr /><h3><strong>Golden Ratio Patrons:</strong></h3><p><strong>Float</strong><br />Float gives you the most accurate view of your team's availability and work schedule. You can set custom work hours, add public holidays and time off, and schedule a status to let your team know where you’re working fromーthe home office (dining table), or the lake house! Learn more at <a href="https://www.float.com/?utm_source=designdetails&utm_medium=specfm">float.com/designdetails</a>.</p><p><strong>Hover</strong><br />You’re a designer. That means you need a portfolio. That means you need a website. And if you don’t have a website, today’s the day: Hover is the best way to register a domain for your portfolio site. Get 10% off your first purchase when you sign up at <a href="https://hover.com/designdetails">hover.com/designdetails</a>.</p><hr /><h3><strong>Sponsors:</strong></h3><p>This week we're supported by <a href="http://wfl.io/designdetails">Webflow</a>! Webflow gives designers the power of code in a visual interface, allowing them to directly build whatever they have in mind without engineers.</p><p>Webflow’s rich interactions and animations toolset allows you to bring your designs to life with advanced features like parallax scrolling, mouse/cursor-based motion triggers, custom keyframe and After Effects-based animations. You can transform element sizes, styling, and position based on scroll progress over a specific element or the entire page. This allows you to bring expressive animations to your sites that build as users move down the page. </p><p>You can even create multi-step, timeline based animations that’s as easy to set up as PowerPoint or Keynote, but of course with clean, generated working code. Webflow even integrates with After Effects and Lottie, so t