#347: How a Client Happiness Coordinator Increased My Firm Referrals & Reviews, with Ryan McKeen & Brittany Green

<p><span style="font-weight: 400;">Lawyerist Lab Coach Ryan McKeen and his Client Happiness Coordinator, Brittany Green share about how her role as a Client Happiness Coordinator helps create a client-centered firm. </span></p> <p><span style="font-weight: 400;">If today’s podcast resonates with you and you haven’t read</span> <em><span style= "font-weight: 400;">The Small Firm Roadmap</span></em> <span style= "font-weight: 400;">yet,</span> <a href= "https://lawyerist.com/community/roadmap/"><span style= "font-weight: 400;">get the first chapter right now for free</span></a><span style="font-weight: 400;">!</span></p> <p><span style="font-weight: 400;">Thanks to</span> <a href= "https://app.hubspot.com/email/2910598/edit-dd/34100688938/content"> <span style="font-weight: 400;">TextExpander</span></a><span style= "font-weight: 400;">,</span> <a href= "https://www.postali.com/law-firm-pr-principles/"><span style= "font-weight: 400;">Postali</span></a><span style= "font-weight: 400;">, and</span> <a href= "https://rankings.io/"><span style= "font-weight: 400;">Rankings.io</span></a> <span style= "font-weight: 400;">for sponsoring this episode.</span></p>