#300 Delivering Human-Centric Experiences

<p>Good leaders appreciate that employee experience is critical to the delivery of a great customer experience.</p> <p><strong>Related Links:</strong></p> <p><a href="https://www.josephmichelli.com/" target="_blank" rel= "noopener">The Michelli Experience</a></p> <p><strong>Hosted by:</strong></p> <p>Carolyn Schnare, Director Strategic Initiatives, NACS and Rose Johnson, Audience Development and Production Manager, NACS</p> <p><strong>About our Guest:</strong></p> <p><strong>Joseph Michelli, CEO, The Michelli Experience</strong></p> <p>Joseph A. Michelli, Ph.D., C.S.P., is a speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.</p> <p>Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges.</p>