#287: Crushing Churn & Creating Loyalty by Connecting with Customers

<p><a href="https://www.linkedin.com/in/anitamtoth/">Anita Toth</a> describes herself as “Chief Churn Crusher” for her clients, specializing in programs to help brands understand the true voices of their customers.</p> <p>In this discussion, she shares with us her passionate belief in the importance of senior executives dedicating time to listening to customers consistently firsthand.&nbsp;</p> <p>She explains the limitations of customer surveys, and how brands now, more than ever, need to invest time and resources to truly hear the voices of their customers.&nbsp;</p> <p><strong>Show Notes:</strong></p> <p><strong>1) </strong><a href="https://www.linkedin.com/in/anitamtoth/"><strong>Anita Toth</strong></a></p> <p><strong>2) </strong><a href="https://anitatoth.ca/"><strong>Anita Toth Inc&nbsp;</strong></a></p>