275: Practical Steps for Handling Difficult Clients and Customers

<p dir="ltr" style= "line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"> <span style= "font-size: 10pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Have you ever found yourself scratching your head wondering how to deal with someone who has a very difficult personality? Dealing with a difficult client, customer, or team member is a situation that a lot of us encounter in business because we deal with different personalities all the time. I have identified three types of personalities that are typical of difficult clients and customers: those who have strong personalities and want things done their way, those clients who just don't make decisions, and the clients who fail to give you what you need when you need it so that you can do the work for them. We are diving into these scenarios in today’s show, and I’ll give you the language for these conversations. Most importantly, you’ll learn how to prevent these difficulties from coming up in your business, regardless of the varied personalities of your clients. Join us for practical and helpful advice!</span></p> <p dir="ltr" style= "line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;">  </p> <p dir="ltr" style= "line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"> <span style= "font-size: 10pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> I want to remind you about our</span> <a style= "text-decoration: none;" href= "http://www.tapthepotential.com/jumpstart"><span style= "font-size: 10pt; font-family: Arial,sans-serif; color: #103cc0; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vert