#274: The Loyalty Report 2021 (Short Summary Show)

<p>"<a href="https://info.bondbrandloyalty.com/loyaltyreport-2021">The Loyalty Report</a>" features loyalty research with tens of thousands of consumers in North America, so this annual research report is a huge help for our industry to learn from.&nbsp;</p> <p>Today I share the top insights shared from my 2021 interview with <a href="https://www.linkedin.com/in/phillipsrubin/">Phil Rubin</a>, who explained their latest loyalty learnings, such as the increasing importance of being loyal TO your customers (rather than simply expecting it from them).&nbsp;</p> <p><br></p> <p><strong>Show Notes:</strong></p> <p><strong>1) </strong><a href="https://letstalkloyalty.com/127/" target="_blank"><strong>Phil Rubin Interview on The Loyalty Report 2021</strong></a></p> <p><strong>2) </strong><a href="https://www.linkedin.com/in/phillipsrubin/" target="_blank"><strong>Phil Rubin&nbsp;</strong></a></p> <p><strong>3) </strong><a href="https://www.bondbrandloyalty.com/" target="_blank"><strong>Bond Brand Loyalty</strong></a></p>