270. Establishing and Evolving a Chief Experience Officer Role w/ Saira Taneja

Solving for multiple stakeholders is the essence of human-centered design.<br /><br />Our latest guest is <a href="http://linkedin.com/in/sairataneja/" target="_blank" rel="noreferrer noopener">Saira Taneja</a>, a seasoned professional who has journeyed from the realms of corporate strategy to her current role as Chief <i>Experience</i> Officer at <a href="https://www.coverwhale.com/" target="_blank" rel="noreferrer noopener">Cover Whale</a>, a leading insurtech company specializing in the commercial auto industry.<br /><br />Together we explore the evolving world of customer experience in high-growth environments, from human-centered design to the role of data and technology. We dive into the delicate balance between leveraging cutting-edge technology and maintaining a personal touch in customer interactions. Learn how Cover Whale addresses the needs of multiple stakeholders, and why Saira advocates for open-minded hiring and education.<br /><br />Join as we discuss:<br /><ul><li>Why Human-Centered Design is crucial in improving the customer journey</li><li>How data impacts customer experience and business strategy</li><li>How businesses can effectively address the needs of multiple stakeholders</li><li>How a company can maintain consistent CX during scaling and growth</li><li>Where tech and personal touch intersect in the commercial auto industry</li></ul>More information about Saira Taneja and today’s topics:<br /><ul><li>LinkedIn Profile: <a href="http://linkedin.com/in/sairataneja/" target="_blank" rel="noreferrer noopener">http://linkedin.com/in/sairataneja/</a> </li><li>Company Website: <a href="https://www.coverwhale.com/" target="_blank" rel="noreferrer noopener">https://www.coverwhale.com/</a></li><li>Other Relevant Link: <a href="https://www.coverwhale.com/about/" target="_blank" rel="noreferrer noopener">Dan Abrahamsen and Kevin Abramson</a>; <a href="https://www.ideo.com/" target="_blank" rel="noreferrer noopener">IDEO</a></li></ul>