265. Human Connection and Emotional Impact in EX and CX w/ Joey Coleman

<b>The first 100 days are a <i>make or break</i> window that's critical to customer experience, and ultimately to customer lifetime value.<br /></b><br /><b></b><br /><b>We're living in an era where humans are dying for connection. They're dying for proof that they're relevant. They're dying for proof that they are making a contribution and having an impact. Our latest guest <a href="https://joeycoleman.com/" target="_blank" rel="noreferrer noopener">Joey Coleman</a> is a Wall Street Journal best selling author of two books: <a href="https://joeycoleman.com/books/never-lose-an-employee-again/" target="_blank" rel="noreferrer noopener">Never Lose an Employee Again</a> and <a href="https://joeycoleman.com/books/never-lose-a-customer-again/" target="_blank" rel="noreferrer noopener">Never Lose a Customer Again</a>. In this episode, we dissect this simple fact: how we make people feel can transcend our product or our service offerings. <br /></b><br /><b></b><br /><b>Join us as we discuss:</b><br /><ul><li>Why CX and EX are two sides of the same coin</li><li>What the six communication tools are, and how they can create remarkable interactions in those crucial first 100 days and beyond</li><li>How creating TOJ (tears of joy) can result in an emotional impact in customer and employee relations</li><li>How to harness the potential of video messages</li></ul><b><br />More information about Joey Coleman and today’s topics:</b><br /><ul><li>LinkedIn Profile: <a href="https://www.linkedin.com/in/joeycoleman1" target="_blank" rel="noreferrer noopener">https://www.linkedin.com/in/joeycoleman1</a></li><li>Company Website: <a href="https://joeycoleman.com/" target="_blank" rel="noreferrer noopener">https://joeycoleman.com/</a></li><li>Joey’s Books: <a href="https://joeycoleman.com/books/never-lose-an-employee-again/" target="_blank" rel="noreferrer noopener">Never Lose an Employee Again</a>; <a href="https://joeycoleman.com/books/never-lose-a-customer-again/" target="_blank" rel="noreferrer noopener">Never Lose a Customer Again