245. Winning Through Relationships in the Digital Era w/ Rivers Pearce

<b>Businesses that have historically been built face to face. Personally. Even working by referral only. That’s what we’re exploring today with our guest - a sales and marketing leader who’s done e-commerce and digital marketing work for Fortune 500 level brands and who’s developed a deep expertise in the real estate and prop-tech industries.Ethan speaks with Rivers Pearce, Chief Marketing Officer at Milestones. Rivers has deep expertise in the real estate and prop-tech industries and shares his insights on the past, present, and future of customer experience and technology in relationship-based businesses.Tune in as they discuss: </b><ul><li>How the language of customer experience has evolved over time </li><li>Why it is important to move beyond the “transactional mindset” </li><li>How referral based businesses have been disrupted by technology</li><li>Where you can adapt to physical and digital distance using humans in the era of smart technology </li><li>What it means to be a trusted advisor of your customers </li></ul><b>More information about Rivers and today’s topics:</b><ul><li>LinkedIn Profile: <a href="https://www.linkedin.com/in/riverspearce/" target="_blank" rel="noreferrer noopener">https://www.linkedin.com/in/riverspearce/</a> </li><li>Company Website: <a href="https://milestones.ai/" target="_blank" rel="noreferrer noopener">https://milestones.ai/</a> </li><li>Other Relevant Links: <a href="https://melissagratias.com/estimating-time/" target="_blank" rel="noreferrer noopener">4 Ways to Estimate How Long a Task Will Take</a>; <a href="https://jendangelo.com/" target="_blank" rel="noreferrer noopener">JenDangelo.com</a></li></ul><b><br />Subscribe, listen, and rate/review the Customer Experience Podcast on <a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989" target="_blank" rel="noreferrer noopener">Apple Podcasts</a>, <a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq" target="_blank" rel="noreferrer noopener">Spotify</a>, <a href="https://music.amazon