208. Moments That Matter In Customer Experience w/ Ethan Beute

<p>We go through life with a million different moments that shape who we are, our experiences and how we interact with others. </p> <p>How do we differentiate between what matters and what doesn’t? </p> <p>It’s about the confluence of competition, commoditization and digital transformation.</p> <p>I’m <a href="https://www.linkedin.com/in/ethanbeute/">Ethan Beute</a>, Chief Evangelist at BombBomb, here to give you three specific tips on customer experience and focusing on the moments that matter. </p> <p>Listen in to this episode to learn about:</p> <ul><li> Why moments matter to them, not you</li> <li> How the difference between a reactive and proactive approach matters</li> <li> What digital transformation means for the acceleration of commoditization </li> </ul> <p>Subscribe, listen, and rate/review the Customer Experience Podcast on <a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989">Apple Podcasts</a>, <a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq">Spotify</a>, <a href="https://music.amazon.com/podcasts/64ed18db-4e35-401e-b6f1-fbeb3929c536/the-customer-experience-podcast">Amazon</a>, or <a href="https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&amp;hl=en">Google Podcasts</a>, and find more episodes on our blog.</p>