185. How to Create Remarkable Experiences with Dan Gingiss

<p><span style="font-weight: 400;">Today I am beyond delighted to introduce you to my friend Dan Gingiss to talk about how to create remarkable experiences that your customers can’t wait to share. Dan is an international keynote speaker and coach who believes that a remarkable customer experience is your best sales and marketing strategy. </span></p> <p><span style="font-weight: 400;">His 20-year professional career included leadership positions at McDonald’s, Discover, and Humana. He is the author of two books, including</span> <em><span style= "font-weight: 400;">The Experience Maker</span></em> <span style= "font-weight: 400;">which we will discuss today, and is the host of two shows, the Experience This! podcast and The Experience Maker LinkedIn live show. </span></p> <p><span style="font-weight: 400;">While Dan’s insights are valuable at any time, it is very much intentional to have this as the last episode of the year. This is a time many reflect on the year that has just ended and think about what they will be doing next. If your plan doesn’t already include an improved customer experience and having a business that people can’t wait to share about, it should. Listen to today’s episode as you consider your customer experience and look to improve it in the new year. </span></p> <h3><span style="font-weight: 400;">Show Notes:</span></h3> <ul> <li><span style="font-weight: 400;">[00:39] Today I am beyond delighted to introduce you to my friend Dan Gingiss to talk about how to create remarkable experiences that your customers can’t wait to share.</span></li> <li><span style="font-weight: 400;">[03:36] Dan shares his experience speaking at Social Media Marketing World for the first time.  </span></li> <li><span style="font-weight: 400;">[04:30] Dan shares his background of 20 plus years in corporate America. </span></li> <li><span style="font-weight: 400;">[05:04] We all know that word of mouth is the holy grail of marketing. It is much better when someone is saying nice things about us than if we are saying ni