185. Equipping and Empowering People to Deliver Differentiating CX w/ Jim Hardeman

<p>What is your company’s way to play? Put another way, how do you differentiate yourself?</p> <p>It’s customer experience that is the biggest and best differentiator — and employees are the real drivers of CX.</p> <p>In this episode, I interview <a href="https://www.linkedin.com/in/jimlhardeman/"><ins>Jim Hardeman</ins></a>, Chief Marketing Officer and Chief Product Officer at <a href="https://www.cmx1.com/"><ins>CMX</ins></a>, about empowering employees to deliver quality CX using technological tools that foster innovation.</p> <p>Jim and I also talked about:</p> <ul><li>What the definition of superior operational execution is</li> <li>Why brands that focus on employees provide great CX</li> <li>How technology should empower humans to achieve quality</li> <li>What to measure and how to measure it</li> <li>Why relationship building is the key to understanding customers </li> </ul> <p>Check out these resources we mentioned during the podcast:</p> <ul><li><a href="https://www.linkedin.com/in/jimlhardeman/"><ins>Jim Hardeman on LinkedIn</ins></a></li> <li><a href="https://www.cmx1.com/"><ins>CMX</ins></a></li> <li><a href="https://www.linkedin.com/in/debalski"><ins>Daryle DeBalski on LinkedIn</ins></a></li> <li><a href="https://www.qualified.com/"><ins>Qualified.com</ins></a></li> <li><a href="https://www.lexusofchattanooga.com/"><ins>Lexus of Chattanooga</ins></a> </li> </ul> <p><em>Subscribe, listen, and rate/review the Customer Experience Podcast on </em><a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989"><em><ins>Apple Podcasts</ins></em></a><em>, </em><a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq"><em><ins>Spotify</ins></em></a><em>, </em><a href="https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q"><em><ins>Google Play </ins></em></a><em>or </em><a href="https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&amp;hl=en"><em><ins>Google Podcasts</ins></em></a><em>, and find more episodes on