185. Automation as a Platform for Growth

<p>Enabling Healthcare Equality for All</p> <p>.</p> <p>Accerta is a Canadian healthcare benefits provider with a noble cause that leverages a hybrid workforce, human and digital workers, to handle their explosive business expansion. On this podcast, Brad Hairston speaks with Peter Owsiany, President and CEO of Accerta, who explains how his company is using intelligent automation as a scalable platform for growth.</p> <p>.</p> <p>Here’s what we talked with Peter about:</p> <p>* The challenges around dealing with both the government and healthcare sectors at the same time</p> <p>* The origins of Accerta’s intelligent automation journey</p> <p>* An example of a core process automated by Accerta</p> <p>* The importance of a good partner to shaping Accerta’s automation journey</p> <p>* Measuring automation benefits</p> <p>* How intelligent automation impacted Accerta’s workforce morale and culture</p> <p>* The ratio of digital to human workers at Accerta</p> <p>* Thoughts on the future of healthcare in the public sector</p> <p>.</p> <p>To ensure that you never miss an episode of Transform NOW, be sure to subscribe!</p>