183. Building a Customer-Centric Organization

<p>The process from here to there is full of failure. Today’s guest is a founder and CEO whose life changed when he recognized that failure actually means experience that he can use to help others.</p> <p>In this episode, I speak with <a href="https://www.linkedin.com/in/samfjacobs/">Sam Jacobs</a>, Founder &amp; CEO at <a href="https://www.joinpavilion.com/">Pavilion</a>, about realizing his entrepreneurial dreams based on openly sharing best practices, ideas, and strategies with peers.</p> <p>Sam and I talked about:</p> <ul><li>What actions a company with humility will take</li> <li>How Pavilion grew out of Revenue Collective</li> <li>Why a vision should inform values</li> <li>What the independence of the professional truly looks like</li> <li>How Sam built Pavilion with diversity and customer-centricity </li> </ul> <p>Check out these resources we mentioned:</p> <ul><li><a href="https://www.joinpavilion.com/">Join Pavilion</a></li> <li><a href="https://www.linkedin.com/in/samfjacobs">Sam Jacobs on LinkedIn</a></li> <li><a href="https://www.linkedin.com/in/jim-sharpe-878b9/">Jim Sharpe on LinkedIn</a></li> <li><a href="https://feetures.com/">Feetures running socks</a> </li> </ul> <p><em>Subscribe, listen, and rate/review the Customer Experience Podcast on </em><a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989"><em>Apple Podcasts</em></a><em>, </em><a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq"><em>Spotify</em></a><em>, </em><a href="https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q"><em>Google Play </em></a><em>or </em><a href="https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&amp;hl=en"><em>Google Podcasts</em></a><em>, and find more episodes on our blog.</em></p>