177. Empathy, Listening, and Human Centricity

<p>The customer is (or should be) at the center of everything a business should be focused on.</p> <p>If your core values don’t involve being human-centric, which means both customer-centric and employee-centric, chances are that you'll probably get left behind the companies whose values do.</p> <p>In this episode, I interview <a href="https://www.linkedin.com/in/howardbrown/">Howard Brown</a>, Founder and CEO at <a href="https://www.revenue.io/">Revenue.io</a>, about human-centricity and prioritizing connecting with others through listening and empathy.</p> <p>Howard and I talked about:</p> <ul><li>How to make human-centricity your core value</li> <li>What the relationship between CX and EX is</li> <li>What it was like to navigate Revenue.io’s recent rebrand</li> <li>Why AI should stand for augmented intelligence</li> <li>How listening and empathy create better brand experiences  </li> </ul> <p>Check out these resources we mentioned:</p> <ul><li><a href="https://www.revenue.io/">Revenue.io</a></li> <li><a href="https://www.linkedin.com/in/howardbrown">Howard Brown on LinkedIn</a></li> <li><a href="https://www.amazon.com/">Amazon</a>  </li> </ul> <p><em>Subscribe, listen, and rate/review the Customer Experience Podcast on </em><a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989"><em>Apple Podcasts</em></a><em>, </em><a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq"><em>Spotify</em></a><em>, </em><a href="https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q"><em>Google Play</em></a><em>, or </em><a href="https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&amp;hl=en"><em>Google Podcasts</em></a><em>, and find more episodes on our blog.</em></p> <p><em>Listening on a desktop &amp; can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.</em></p>