165. 3 Steps to Building a Collaborative Culture

Prisca

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Business & Finance

Description

In one of his interviews at his current company, our guest said this to the CEO: “If we're going to build an organization that truly earns the love of the customer by providing a consistent experience, we need to put the entire customer journey under one umbrella. We also need to train the team to be maniacally focused on the customer — to understand the market, the industry, and the players’ wants, needs, and wins — by training as a whole, not in silos.” In this episode, I interview <a href="https://www.linkedin.com/in/markarosenthal/">Mark Rosenthal</a>, COO at <a href="https://www.hqo.com/">HqO</a>, about executing his vision to create a culture of collaboration. <ul><li>Why workers need to return to the city</li> <li>How Mark transitioned from VP to CRO to COO</li> <li>How an argument helped shape his defining moment as a leader</li> <li>What Mark does to stay engaged with the customer team</li> <li>What the three keys to a collaborative culture are at HqO</li> </ul> Check out these resources we mentioned: <ul><li><a href="https://www.linkedin.com/in/markarosenthal/">Mark Rosenthal on LinkedIn</a></li> <li><a href="https://www.hqo.com/">HqO</a></li> <li><a href="https://www.waze.com/">Waze</a></li> </ul> Subscribe, listen, and rate/review the Customer Experience Podcast on <a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989">Apple Podcasts</a>, <a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq">Spotify</a>, <a href="https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q">Google Play </a>or <a href="https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&hl=en">Google Podcasts</a>, and find more episodes on our blog. Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.

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