164. Firing Your Villains & Leading with Vulnerability w/ Heather Monahan

<p>Ignoring an antagonistic relationship at work is one of the worst things you can do — to yourself. Working with someone in a toxic situation can hinder your potential.</p> <p>You need to learn how to fire your villain.</p> <p>In this episode, I interview <a href="https://www.linkedin.com/in/theheathermonahan/">Heather Monahan</a>, bestselling a uthor, renowned keynote speaker, and CEO at <a href="https://www.bossinheels.com/">Boss in Heels LLC</a>, about her story of creating confidence and overcoming villains. </p> <p>Join us as we discuss:</p> <ul><li>How Heather came to be fired from a job where she was successful</li> <li>What it’s like to teach sales at Harvard</li> <li>How to fire your villains </li> <li>How to provide value amidst changing markets and customers</li> <li>What it means to set expectations for customer experience</li> </ul> <p>Check out these resources we mentioned:</p> <ul><li><a href="https://www.linkedin.com/in/theheathermonahan/">Heather Monahan on LinkedIn</a> </li> <li><a href="https://twitter.com/_heathermonahan">Heather Monahan on Twitter</a> </li> <li><a href="https://overcomeyourvillains.com/">Overcome Your Villains</a> </li> <li><a href="https://johnruhlin.com/">Giftology and John Ruhlin</a> </li> </ul> <p>Subscribe, listen, and rate/review the Customer Experience Podcast on <a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989">Apple Podcasts</a>, <a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq">Spotify</a>, <a href="https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q">Google Play</a> or <a href="https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&amp;hl=en">Google</a> <a href="https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&amp;hl=en">Podcasts</a>, and find more episodes on our blog.</p> <p>Listening on a desktop &amp; can’t see the links? Just search for the Customer Experience Podcast in your favorit