#163 - How To Exceed Customer Expectations With Tommy Nguyen

<div class="gmail_default">Tommy Nguyen is co-founder and COO of StoragePug, a software company helping self-storage facilities rent units through their website. They get to connect self-storage operators to new customers and build loyalty with their existing ones.</div> <div class="gmail_default"> </div> <div class="gmail_default">He graduated from UTK with a degree in Computer Science, and he’s started two other software companies in Knoxville.</div> <div class="gmail_default"><span style= "font-family: verdana, sans-serif;"><br /></span>The best part of his job is working with super smart, incredibly driven, and ridiculously empathetic humans every day. </div> <div class="gmail_default"> <p> </p> <p><strong>On today's Podcast: </strong></p> <p>00:00 - Dean thanks the sponsors of today’s episode, Willbox </p> <p>05:30 -  How Tommy get into the self-storage industry</p> <p>10:48 - About StoragePug</p> <p>22:27 - Ideal Customer Avatar</p> <p>28:41 - About the Virtual Conference</p> <p>32:24 - Dean thanks the sponsors of today’s episode, Janus International Europe</p> <p>38:25 - Biggest mistakes when building a website</p> <p>41:06  - About website</p> <p>46:19 - Dean talks about Bonjoro</p> <p>51:00 - About testimonial and social proof</p> <p>56:33 -  A bit of advice from Tommy to Self Storage owners</p> <p>1:04:54 -  QuickFire Round - Five Questions for Fun</p> <p>1:13:40 - How to contact Tommy</p> <p>1:15:13 - Dean takes a moment to thank the final sponsor of today’s episode, StorageBox Marketing</p> <p> </p> <p><strong>Book Mentioned</strong>:</p> <p>Switch: How to Change Things When Change Is Hard - <a href= "https://www.amazon.com/Switch-Change-Things-When-Hard/dp/0385528752">https://www.amazon.com/Switch-Change-Things-When-Hard/dp/0385528752</a></p> <p> </p> <p><strong>Links Mentioned</strong>:</p> <p>StoragePug Website - <a href= "https://www.storagepug.com/resources">https://www.storagepug.com/resources</a></p> <p>Tommy's Email: <a href= "mailto:tommy@storagepug.com">tommy@storagepug.com</a></p> <p> </p>