157: Ethical AI with Kathy Baxter

<p><span style="font-weight: 400;">Kathy Baxter is the Principal Architect for Ethical AI Practice here at Salesforce. Ethics and AI is a complex topic but Kathy is truly an expert. She started researching it in 2016 when she first learned how toxicity and bias can end up creeping into AI. </span></p> <p><span style="font-weight: 400;">Today, Kathy is joining us to talk all about Ethical AI. In our conversation, we also discuss how technical products can use ethics and AI. Join us to learn all about this interesting facet of our industry.</span></p> <p><strong>Show Highlights:</strong></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">How Kathy got into this line of work.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">What an AI-first company is.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">How toxicity can creep into chatbots.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Why ethical AI is so important in a company like Salesforce.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Unique things Salesforce uses AI for.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">AI considerations developers should think about from the beginning of the development of an application.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Where AI can’t replace human intuition.</span></li> </ul> <p><strong>Links:</strong></p> <ul> <li style="font-weight: 400;" aria-level="1"><strong>Kathy on Twitter:</strong> <a href= "https://twitter.com/baxterkb"><span style= "font-weight: 400;">https://twitter.com/baxterkb</span></a></li> <li style="font-weight: 400;" aria-level="1"><strong>Kathy on LinkedIn:</strong> <a href= "https://www.linkedin.com/in/kathykbaxter/"><span style= "font-weight: 400;">https://www.linkedin.com/in/kathykbaxter/</span></a></li> <l