155: The First 48 Hours: Amtrak’s Effective Crisis Response After the Derailment

<p>In the week since an Amtrak train derailed in rural Montana, killing three people and injuring dozens more, federal investigators are still trying to determine what caused the derailment.</p><p>Despite the rarity of situations such as these, Amtrak needed a crisis plan to be ready at any moment. </p><p>In this episode, we explore the first 48 hours of Amtrak&apos;s response to the Empire Builder derailment near Joplin, Montana. </p><p>What communicators can learn from the rapid response of Amtrak and how they leveraged digital methods:  </p><ol><li><em>Media page on the website   </em></li><li><em>CEO statement </em></li><li><em>What was included in the statement and what was missing? </em></li></ol><p>Listen + Subscribe <a href='https://www.stitcher.com/podcast/wwwstitichercompodcastmollymcpherson/communicate-with-confidence?refid=stpr'>Stitcher</a> or <a href='https://itunes.apple.com/us/podcast/communicate-with-confidence/id1441897190?mt=2'>Apple Podcasts</a><br/><br/>© Molly McPherson 2021</p>