138: Effective Front Desk Follow-Up: Why It Matters and What It Means For Your Practice

<p class="MsoNormal"><span style= "font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> Are you wondering why your patients don’t come back and your bank account is heading in the wrong direction? It could be due to a lack of follow-up!</span> <span style= "font-family: 'Apple Color Emoji'; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Apple Color Emoji'; color: black;"> 😬</span></p> <p class="MsoNormal"><span style= "font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman';">  </span></p> <p class="MsoNormal"><span style= "font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> We’ve alllll been there. Patient follow-up is something that often gets overlooked, especially when it comes to missed, rescheduled or canceled appointments.</span></p> <p class="MsoNormal"><span style= "font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman';">  </span></p> <p class="MsoNormal"><span style= "font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> Patients want to feel seen, heard, and valued, especially after they’ve spent their hard-earned money to work with you. </span></p> <p class="MsoNormal"><span style= "font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman';">  </span></p> <p class="MsoNormal"><span style= "font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> If you don’t have a clear process for following up with every single patient, you could be losing them to another practice AND… leaving money on the table.</span></p> <p class="MsoNormal"><span style= "font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman';">  </span></p> <p class="MsoNormal"><span style= "font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> But no more! Our rockstar Administrative Support Coordinator, Elaine Cole, is joining me to