122. Automating the Contact Center - Part 3

<p>Establishing Trusted Identity in the Contact Center</p> <p>.</p> <p>Fraudulent calls coming into contact centers are on the rise, and a fresh, new approach to authentication is greatly needed. On this podcast, Brad Hairston talks with Brett Shockley, CTO and Founder of Journey, and Satish Shenoy, RVP of Strategic Technology Alliances &amp; Partnerships at Blue Prism, who explain how Journey’s unique use of Zero Knowledge and Zero Trust is transforming the way companies engage with their customers.</p> <p>.</p> <p>Here’s what we talked with Brett and Satish about:</p> <p>* Why contact centers are now the single greatest target for fraud</p> <p>* How the existing ways of establishing trusted identity fall short</p> <p>* Journey’s innovative use of Zero Knowledge and Zero Trust</p> <p>* How Journey benefits the contact center</p> <p>* Use cases that demonstrate how Journey and Blue Prism are better together</p> <p>.</p> <p><em>To ensure that you never miss an episode of Transform NOW, be sure to subscribe!</em></p>