#120- Building a Healthy Research Culture with Mike Oren of Klaviyo

<p>Whether you are a team of one or one hundred, cultivating a healthy research culture starts with strong leadership. Strong leadership encourages UXR teams to promote better research practices across teams and manage healthy conflict. But what does a healthy company culture look like IRL? And how do you promote best practices throughout the organization to help scale your research?</p> <p><a href="https://www.linkedin.com/in/mikeoren"><u>Mike Oren</u></a>, Head of Design Research at <a href="https://www.klaviyo.com/"><u>Klaviyo</u></a>, has built and scaled several thriving research teams from scratch throughout his career. In this episode, he discusses the power of company culture and shares advice on culture building.</p> <p><strong>In this episode, we discuss:</strong></p> <ul> <li>The overall impact of research culture on companies’ bottom-line goals</li> <li>The anatomy of a “healthy” company culture</li> <li>Establishing cultural norms in your organization</li> <li>Dealing with challenges and avoiding mistakes</li> <li>Tips and tricks for nurturing and developing a research-focused company culture</li> </ul> <p><strong>Highlights:</strong></p> <ul> <li><strong>[00:01:11] </strong>Planting the seeds of research culture</li> <li><strong>[00:03:18]</strong> The importance of psychological safety for UXR teams</li> <li><strong>[00:06:04]</strong> Maintaining healthy conflict and avoiding cognitive bias</li> <li><strong>[00:12:21] </strong>Attributes of a healthy research culture</li> <li><strong>[00:21:45] </strong>How research culture fits in with the rest of the organization</li> <li><strong>[00:28:39]</strong> Tips on how to build research awareness and educate stakeholders</li> </ul> <p><strong>Sources mentioned in the episode:</strong></p> <ul> <li><a href="http://userinterviews.com/awkward"><u>http://userinterviews.com/awkward</u></a></li> <li><a href="https://www.linkedin.com/company/klaviyo/"><u>https://www.linkedin.com/company/klaviyo</u></a></li> </ul> <p><strong>About Our Gues