120. Automating the Contact Center - Part 1

<p>Delivering Superior Customer Experiences Every Time</p> <p>.</p> <p>Customers today have zero tolerance for poor service and expect hyper-personalized experiences across every channel. People will simply walk away if they encounter a sub-optimal experience. On this podcast, Brad Hairston talks with Cameron Smith, VP Product Management of Genesys, and Satish Shenoy, RVP of Strategic Technology Alliances &amp; Partnerships at Blue Prism, who explain how intelligent automation in the contact center is absolutely essential to meeting customer expectations going forward.</p> <p>.</p> <p>Here’s what we talked with Cam and Satish about:</p> <p>* Why the contact center become such a key priority for many organizations these days</p> <p>* The biggest challenges facing contact centers</p> <p>* How Blue Prism and Genesys combine to address these challenges</p> <p>* The top benefits that companies realize from using intelligent automation in the contact center</p> <p>* Use cases involving Blue Prism and Genesys working in tandem</p> <p>* How the contact center will evolve in the future</p> <p>.</p> <p>To ensure that you never miss an episode of Transform NOW, be sure to subscribe!</p>