#12 - Hannah Manyewu

<p>In this 12th Episode, Tony welcomes Hannah Manyewu to discuss her experience in an area close to both of their hearts - social housing.  Hannah has worked throughout her career within this most valuable sector and has significant experience of delivering change and transformation both with a public sector housing organisation, a non for profit registered provider and a for profit new entrant to the sector. </p> <p>02:47 - Cultural differences and the impact on the approach to change </p> <p>05:56 - Restructuring service delivery</p> <p>08:27 - Engaging with people</p> <p>09:27 - Public & private sectors - how to adapt the approach</p> <p>12:57 - Don't focus on the solution too early in the process</p> <p>14:15 - Does the organisation understand the different strategic priorities</p> <p>17:43 - The customer (tenant) as a key stakeholder</p> <p>20:29 - Value tracking</p> <p>22:16 - Conditions for success</p> <p>27:50 - The need to define structure upfront</p> <p>Total Length - 31:20</p> <p> </p> <p class="_04xlpA direction-ltr align-start para-style-body">Submit your questions</p> <p class="_04xlpA direction-ltr align-start para-style-body">If you would like to clarify anything with either Tony or Hannah, make a comment below or drop Tony an email. We will respond.</p> <p class="_04xlpA direction-ltr align-start para-style-body">About Tony Lockwood</p> <p class="_04xlpA direction-ltr align-start para-style-body">Tony heads the Transformation Practice for Thompson Wright Partners - he can be contacted by email at tl@thompsonwrightpartners.com</p> <p class="_04xlpA direction-ltr align-start para-style-body">About Hannah Manyewu</p> <p class="_04xlpA direction-ltr align-start para-style-body">Hannah describes herself as a passionate, commercially-minded leader and housing professional with 20 years social housing experience. Values driven, with a commitment to tackle inequality and help people access stable housing, alongside setting the highest standards for brilliant and efficient services.  Her