116. Making the Most of Human Integrity and Skills with a Digital Workforce

<p>Intelligent Automation is Working for Mass General Brigham</p> <p>.</p> <p>Two years ago, as Benjamin Berkowitz (<em>then </em>Director of Revenue Cycle Operations at Mass General Brigham) was doing the budget for Mass General's 700-strong revenue cycle team, he realized they had a lot of talented and knowledgeable people doing really menial tasks.</p> <p>He thought: "<em>there must be a better way to do the work that we do</em>". Now, two years later, Mass General Brigham uses <a href="https://www.blueprism.com/resources/white-papers/the-strategic-intelligent-automation-index/">intelligent automation</a> to release thousands of hours of staff time to focus on more valuable and rewarding tasks. This has resulted in $10,000,000 worth of cost savings.</p> <p>Listen to the full session now to understand how they've been able to achieve such impressive results, and what the future holds for automation at Mass General Brigham.</p> <p>.</p> <p>Here’s what we talked with Benjamin about:</p> <p>* Enterprise-wide processes, such as payroll and supply chain leveraging digital workers across ten different functional areas</p> <p>* Getting employees to see their digital counterparts as coworkers rather than a threat, cultural adoption is key</p> <p>* How they have seen savings increase from a few hundred thousand dollars to over $10 million with 35 processes now in place</p> <p>.</p> <p>To ensure that you never miss an episode of Transform NOW, be sure to subscribe!</p>