#116 - Emerging Trends in UX and CX with Alfonso de la Nuez and Dana Bishop of UserZoom

<p>UX is exploding! It's tremendously exciting. But much of the technology pushing the state-of-the-art has been around for over a decade. What are the key driving factors behind the rapid rise of new tools like Figma? What does this mean for the future of collaboration? How will this affect research practices?</p> <p><a href="https://www.linkedin.com/in/alfonsodelanuez/"><u>Alfonso de la Nuez</u></a>, Co-Founder, CVO &amp; BoD Member at UserZoom, and <a href="https://www.linkedin.com/in/dana-bishop-20aa333/"><u>Dana Bishop</u></a>, VP, Strategic Research Partners at <a href="https://www.userzoom.com/"><u>UserZoom</u></a>, drop by to discuss the evolution of the UX and muse on Adobe's recent acquisition of Figma. They take Erin and JH along for a retrospective look at the past 30 years of UX, dig into industry trends, and explore the nuances of user research.</p> <p><strong>In this episode, we discuss:</strong></p> <ul> <li>The reasons behind the rise of UX tools like Figma</li> <li>The nature of collaboration in UX design, research, and stakeholders</li> <li>How tools affect the way we approach projects</li> <li>An evolution of UX design and UX research</li> </ul> <p><strong>Highlights:</strong></p> <ul> <li><strong>[00:01:52] </strong>Why is Figma the “darling of the design world”?</li> <li><strong>[00:06:37] </strong>Prototyping changing for two reasons: time and necessity</li> <li><strong>[00:13:09] </strong>Alfonso puts things into historical perspective with an anecdote</li> <li><strong>[00:17:28]</strong> Fundamental differences between UX design and UX research</li> <li><strong>[00:24:38]</strong> Dana discusses one dramatic industry change</li> <li><strong>[00:30:06]</strong> A CX story about an encounter DoorDash</li> <li><strong>[00:36:46] </strong>What's the next big thing in UX research?</li> </ul> <p><strong>Sources mentioned in the episode:</strong></p> <ul> <li><a href="http://userinterviews.com/awkward"><u>http://userinterviews.com/awkward</u></a></li> <li><a href="https://www.f