106. The Magic of Creating Memories at Specific Moments w/ Jeff Kaylor

<p><span style="font-weight: 400;">How can I make people feel like the experience is just for them?</span></p> <p> </p> <p><span style="font-weight: 400;">You’d think this question pertains to customer experience — and it does — but it originated from a Magic Moments mindset. As in, actual stage magic.</span></p> <p> </p> <p><span style="font-weight: 400;">In this episode, I interview</span> <a href= "https://www.linkedin.com/in/iamjeffkaylor/"><span style= "font-weight: 400;">Jeff Kaylor</span></a><span style= "font-weight: 400;">, Fortune 500 Keynote Speaker at</span> <a href="https://www.jeffkaylor.com/"><span style= "font-weight: 400;">JeffKaylor.com</span></a> <span style= "font-weight: 400;">and Cofounder at the</span> <a href= "http://www.themagicestate.com/"><span style= "font-weight: 400;">Magic Estate</span></a><span style= "font-weight: 400;">, about how to bring wonder back into customer experience.</span></p> <p> </p> <p><span style="font-weight: 400;">What we talked about:</span></p> <p> </p> <p><span style="font-weight: 400;">- Deliberately creating wonder</span></p> <p> </p> <p><span style="font-weight: 400;">- Planning customer experience by anticipating memory</span></p> <p> </p> <p><span style="font-weight: 400;">- An unforgettable magician is someone fully present</span></p> <p> </p> <p><span style="font-weight: 400;">- The magic moments mindset</span></p> <p> </p> <p><span style="font-weight: 400;">Check out this resources we mentioned during the podcast:</span></p> <p> </p> <p><span style="font-weight: 400;">- Jeff’s forthcoming book is called “Create Magic: Transforming Your Everyday Interactions Into Magical Moments”</span></p> <p> </p> <p><em><span style="font-weight: 400;">Subscribe, listen, and rate/review the Customer Experience Podcast on</span></em> <a href= "https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989"> <em><span style="font-weight: 400;">Apple Podcasts</span></em></a><em><span style= "font-weight: 400;">,</span></em> <a href= "https://open.spoti