102: Using Business KPI Metrics To Hold People Accountable

<p><span style="font-weight: 400;">On this episode of the Franchise Secrets podcast, Erik is joined by Mighty Dog Roofing co-founder and CFO, Tony Hulbert. Erik and Tony discuss everything to do with business KPI metrics and using them to hold people accountable.</span></p> <p><span style="font-weight: 400;">No matter what department, defining your KPIs and setting goals is the only way to determine if everyone is hitting their marks. Whether it’s something high-level for the entire business or just an individual’s performance, properly defined and measured KPI metrics allow businesses to notice trends early and hold everyone accountable  </span></p> <h3><span style="font-weight: 400;">Listen to Erik and Tony talk about business KPI metrics:</span></h3> <p><strong>Tony’s background (1:47)</strong></p> <p><span style="font-weight: 400;">Tony goes over his experience prior to Mighty Dog Roofing, including working as a CFO for a large Pepsi distributor.</span></p> <p><strong>Business KPI metrics and dashboards (5:38)</strong></p> <p><span style="font-weight: 400;">With an accounting background, Tony discusses how he gathers the right data to determine KPIs to create dashboards for a company.</span></p> <p><strong>Getting people to buy into business KPI metrics (10:01)</strong></p> <p><span style="font-weight: 400;">As Tony and Erik point out, not everyone wants to define their KPIs and be measured by them. Tony believes that hiring the right people from the start is the best way to get them on board with being measured. However, he also thinks you can guide employees into accepting it by helping to establish the business KPI metrics together.</span></p> <p><strong>Leading vs. Lagging indicators (12:57)</strong></p> <p><span style="font-weight: 400;">Tony breaks down the differences between leading and lagging indicators, how to measure them, and how important they are to a business.</span></p> <p><strong>Dashboards: Purpose and important data points (16:32)</strong></p> <p><span style="font-weight: 400;">Tony explai