090: Enterprise Heroku Support with Chris Stolt and Phil Ripperger

<p><span style="font-weight: 400;">Chris Stolt is one of the original founders of Enterprise Heroku Support and the co-founder of Elm Insights. Today we are sitting down to talk with both him and his fellow co-founder, Phil Ripperger. In our conversation, we talk through the early days of Enterprise Heroku Support including some of the horror stories they’ve been through. We also discuss their current product, Platform Experts, over at Elm Insights.</span></p> <p> </p> <p><span style="font-weight: 400;">These two men were a part of the original customer support team for Heroku when it was first bought by Salesforce and have worked together ever since. Tune in for an incredible conversation between us three.</span></p> <p> </p> <p><strong>Show Highlights:</strong></p> <p> </p> <ul> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">How Chris and Phil built the customer support department for Heroku during its acquisition.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">The benefits of engineers going into customer support.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">The unique technical challenges Heroku presents.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">How the Enterprise Heroku Support team had to practice transparency.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">How Shaq boosted their traffic.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">How they plan for big events like Shaq’s Twitter announcement. </span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">How they supported Trailhead’s success.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Why they started Elm Insights and what Platform Experts does for developers.</span></li> <li style="font-weight: 400;" aria-level="1"><span style=