076: Slack and Salesforce Integration with Richard Clark

<p><span style="font-weight: 400;">Richard Clark is the Chief Innovation Officer for Provar Testing. He recently spoke at the 2021 Cactusforce virtual conference and, in his talk, he discussed integrating Slack and Salesforce together. </span></p> <p> </p> <p><span style="font-weight: 400;">Today we continue that conversation on the podcast.  Richard shares why Slack was an attractive solution for their sales teams, the various forms that the integration took, and some of the pros and cons of “low” vs “pro” code solutions for working with Salesforce.  Have a listen and learn how you can build a Slack integration.</span></p> <p> </p> <p><strong>Show Highlights:</strong></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">How Richard got into the Salesforce ecosystem.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Why he chose Slack as the integration point for Salesforce.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">The problems he was trying to solve with the integration.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">What the AppExchange plugin does.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">How webhooks open up more functionality within Slack.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">What External Services are and how they help with integration.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">The considerations to take within Flow while integrating Slack and Salesforce.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Where Apex is needed in this process.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">When to use Queueable Apex vs. the Future Method.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weig