071 - Crafting a Stellar Client Experience with Auburn Jones

<p><span style="font-weight: 400;">Auburn Jones is head of client experience at DeCesare Design Group, a high-end, turnkey design firm that spends months and years on each individual project. Rather than approaching those relationships from a place of business, they instead make it a point to understand, celebrate, and commemorate the details of each family. </span></p> <p><span style="font-weight: 400;">Gift giving is an extremely rewarding practice to incorporate into your business. Not just because it helps you build lasting client relationships, but also because it’s a skill that will help in every relationship you have. </span></p> <p><span style="font-weight: 400;">The most important thing to remember is that the gifts you give should be personalized to each client. Which means it’s your job to keep track of the little things that light your clients up. </span></p> <p><span style="font-weight: 400;">Auburn is a treasure trove of information on how to keep track of information, source products, and add those finishing touches that make each gift so special. </span></p> <p><span style="font-weight: 400;">In this episode, you’ll learn how to:</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Keep track of little details about your clients to elevate your gifting skills</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Think of thoughtful gifts that incorporate the whole family</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Insert personalization into every client gift you give</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Create a system for filing away information about your clients as your relationship grows</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Re-evaluate the gifting process and the purpose behind it</span></li> </ul> <p><span style="font-weight: 400;">This episode will give you unique c