066: B2C Solution Architects with Abraham David Lloyd

<p><span style="font-weight: 400;">Abraham David Lloyd is a director at Salesforce. He is also the lead evangelist for the B2C Solution Architect program. Abraham encourages everyone to become an architect to expand their sphere of influence, practice their skills, and support the creation of new customer experiences.</span></p> <p> </p> <p><span style="font-weight: 400;">Today, Abraham and I are talking about the B2C Solution Architect program. We also discuss solution architecture in general. Abraham shares about his earliest experiences with computers and programming in which he realized his skill for listening to and practicing empathy with people. Tune in to learn how empathy applies to his work at Salesforce and more.</span></p> <p> </p> <p><strong>Show Highlights:</strong></p> <p> </p> <ul> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Abraham’s time in the business of getting night clubs up and running.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">His current role at Salesforce.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">The 3 kinds of leadership Solution Architects practice.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">The overlap between business and technology in solution architecture.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">What the B2C Solution Architect certification covers and why it’s so essential.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">How to create a seamless customer experience.</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Why we should data model profiles as humans instead of modeling them as system-specific profiles. </span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">How to leverage solution architecture to augment your transactional experience