056 - 4 Lifesaving Hacks for Dealing with Difficult People with Jessica Mackey

<p><span style="font-weight: 400;">Do you dread difficult client conversations? </span></p> <p><span style="font-weight: 400;">Does potential client conflict have you questioning entrepreneurship?</span></p> <p><span style="font-weight: 400;">Today we’re discussing ways to deal with difficult people. </span></p> <p><span style="font-weight: 400;">Or is it just difficult situations we find ourselves in with great people?</span></p> <p><span style="font-weight: 400;">Former client-coordinator and ReWork Director of Development, Jessica Mackey, shares four life-saving hacks for dealing with less-than-ideal situations. Life-saving phrases and words that work</span> <em><span style= "font-weight: 400;">every single time.</span></em><span style= "font-weight: 400;"> </span></p> <p><span style="font-weight: 400;">Grab a pen and take some notes. </span></p> <p><span style="font-weight: 400;">Jessica is sharing words and phrases that we use at Allison Tyler Jones Photography every day which will help you with your own dicey convos. </span></p> <p><span style="font-weight: 400;">Once you put these hacks into practice, you’ll no longer dread the phone calls, or freak out about a nasty text from a client. </span></p> <p><span style="font-weight: 400;">In this episode, you’ll learn how to:</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Buy time to collect yourself and find a solution</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Validate a client’s feelings and situation</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Respond in a way that puts the client at ease</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Implement the “What I can do” method</span></li> </ul> <p> </p> <p><strong>Here’s a glance at this episode:</strong></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">[2:02] - Sometimes it’s great clients, but j