039: 6 Ways to Improve Your Patient Experience

<p>With every single patient interaction, you have the opportunity to create an unforgettable experience that is unique and memorable. Whether they’re coming to get help with a problem, to pick up their supplements, or receive a treatment, they are trusting you with care.</p> <p>And with that kind of trust, it’s important to show them that you will not only help them with their immediate needs but that you’re invested in having a long-term relationship by rolling out the red carpet every single time. If you want your patients to have a great experience, remember that every single touchpoint along the way matters!</p> <p>This includes their trip to your office, the interactions with your staff, the time they spend sitting in the waiting room, every little detail. As a clinician, it’s your job to make sure that each one of these touchpoints is mapped out, intentionally curated, and designed to welcome patients and remind them that they’re part of your community.</p> <p>So today, we’re talking about how to create welcoming and memorable patient experiences. You’ll learn how to improve on things you may have never thought about to build a remarkable, modern practice - and discover just how much of a difference this can make for your patients.</p> <p><span style="font-weight: 400;"><span style= "font-size: 14pt;"><strong>Gold Nuggets</strong></span></span></p> <ul> <li>(2:30) Why today’s patients are savvier and more informed than ever before - and why this requires you to deliver extraordinary customer service at all times.</li> <li>(4:35) Why one in three patients leaves their healthcare providers office feeling disrespected - and how this can hurt your retention and your online reputation.</li> <li>(6:09) Six simple steps you can take right now to improve all of your patient experiences.</li> <li>(13:05) How to use texting for easy, low-pressure follow ups to remind patients that you care about them.</li> </ul> <p><span style="font-weight: 400;"><span style= "font-size: 14pt;"><strong>Get Today's Show Notes</strong