0377: Troublesome Customers Every Contractor Should Learn To Recognize And Deal With

<h1 style="text-align: center;"><span style= "color: #0000ff;"><strong>This Podcast Is Episode Number 0377, And It's About Troublesome Customers Every Contractor Should Learn To Recognize And Deal With</strong></span></h1> <div>Customers are disloyal price buyers who purchase commodities and services with cost as their primary consideration. Clients are loyal value buyers who purchase goods and services with suitability as their primary consideration.</div> <div> </div> <div>Every businessperson knows that customers and clients are not created equal. Clients are loyal, while customers will stray if they're offered a slightly lower price elsewhere. Some customers are demanding, while clients only call when they wish to hire you right away.</div> <div> </div> <div>Every business must deal with a variety of customers and clients. But there are certain types of customers who do more harm than good to your construction business - they drain your resources while adding little to your revenue. </div> <div> </div> <div> <div>Your business strategy will determine which group you want to serve, and there is no right or wrong answer, just different approaches.</div> <div> </div> <div>Here are five troublesome customers that every contractor should learn to recognize and deal with.</div> <p><span style="color: #0600ff;"><strong>1.The controlling customer who micro-manages your every move.</strong></span></p> <div>You know this type reasonably well. The dad - lounging on the sofa while you are renovating the fireplace, the mom - insisting to "help" you in the kitchen renovation by sharing her design ideas while you're replacing the drawers. Or worst yet, homeowners who sit nearby, watch you, and meddle with your every decision - either out of curiosity, lack of trust, or making sure your work is up to their standards.</div> <p><span style="color: #0600ff;"><strong>2.The customer who refuses to pay</strong></span></p> <p>All construction contractors have experienced bad debt's financial pain, which is defined as a customer who