026 - A Customer Asks to Erase All of Their Data - What Should I Do?

<p><span style="font-weight: 400;">In this</span> <a href= "https://directory.libsyn.com/shows/view/id/compliancethatmakessense"> <span style="font-weight: 400;">Compliance That Makes Sense</span></a> <span style="font-weight: 400;">episode, Yana wants to discuss a topic that she feels everyone should know the answer for, but apparently, they don't. Yana is talking about a situation where your customer reaches out and wants you to erase their data because they don't want to do business with you anymore. Yana shares some background and framework on the right to be forgotten and how it came about. Yana discusses the contexts where the right to be forgotten can be used and when it's not appropriate.</span></p> <p><span style="font-weight: 400;">If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation. </span></p> <p><strong>Today's episode:</strong></p> <ul> <li><span style="font-weight: 400;">[00:34] Hello, my friends!</span></li> <li><span style="font-weight: 400;">[01:22] Should you erase someone's data?</span></li> <li><span style="font-weight: 400;">[02:28] Yana shares a story around the right to be forgotten.</span></li> <li><span style="font-weight: 400;">[04:29] Yana talks about how Google made information available but wasn't the source.</span></li> <li><span style="font-weight: 400;">[06:42] Yana discusses the financial data banks have to collect.</span></li> <li><span style="font-weight: 400;">[08:30] Yana shares what is important to understand about data protection and privacy laws.</span></li> <li><span style="font-weight: 400;">[11:08] People have a right to know the data you keep on them and that it is kept up-to-date.</span></li> <li><span style="font-weight: 400;">[13:14] You may have information on the customer that could be considered in suspicious activities.</span></li> <li><span style="font-weight: 400;">[14:47] Thank you for listening!</span></li> </ul> <p><strong>Show links:</strong></p> <ul> <li style="font-weight: 400;" aria-level="1"><s