#012 When you lose…don’t lose the learning, with Vince Tickel

IN THIS EPISODE:How often do you put aside time to reflect honestly on the learning you have gained following the closure of a deal, whether you won or lost it? Do you pause for a moment to celebrate the victory or commiserate the loss? Or do you go deeper than that, in pursuit of feedback that can be fed forward into future pitches? Creating a learning culture in an account management team is hugely beneficial and requires us all to embrace feedback, even the painful stuff. The sort of feedback that tells us specifically what went well, so that we can repeat and replicate, and how things could have been better, so that we can tweak and develop our approach to maximise chances on the next attempt. It will always feel better to focus on the wins and brush away the losses. And, at the same time, the risk we run is blindly ignoring the rich layers of feedback and learning that are available, if we intentionally go looking for it. In this episode you get to listen and learn from my guest Vince Tickel - a seasoned entrepreneur, executive coach and group chairman of the Vistage Central London group. Having started a career in the marketing departments of multi-national food companies, he set up his first company, a marketing consultancy called Interface, aged 24, working for branded companies such as Unilever, Bacardi-Martini, Bass and P&G. In the late 90’s he diversified, setting up a chain of sales and marketing service companies in the UK and Europe building it into a £15m turnover group with over 100 staff. I invited him on to KAMCAST to share with you what his experience has been in implementing a learning culture in his businesses - where feedback was king, and teams live by the mantra: When you lose, don’t lose the learning.    HIGHLIGHTS FROM THIS EPISODE:The reality is that you are highly unlikely to win all the deals or contracts you pitch for, right? Losing is part and parcel of the world of account management. So how would rate yourself on learning from the feedback you get along