Cheryl Mobley - Be99

<p><span style="font-weight: 400;">In this Aww Shift Podcast episode, we have invited Cheryl Mobley, Founder, and CEO of ReCalibrate, LLC. Cheryl was the Director of Operations & Quality in Texas Health Resources. She became the President seven years later after seeing her drive to deliver high-standard and quality service to the people. Today, Cheryl shares how her vision impeded other workers to be at their best, reset and relaxed, and turned her experiences into a book that would change other companies and organizations’ structure.</span></p> <p><span style="font-weight: 400;">[06:07]</span> <strong>Why should we listen to you?</strong></p> <p><span style="font-weight: 400;">Back in the hospital setting, I would say to look for our hospital results, staff engagements, patient satisfaction, and how the ambiance differs from others. It’s not about me but how we collectively can get things done.</span></p> <p><span style="font-weight: 400;">[08:00]</span> <strong>Lessons</strong></p> <p><span style="font-weight: 400;">At this point in my career, I learned the hard way that I will not always have the answers. I don’t have the ego invested to always being right. When I stepped into the president role from the director of operations & quality, my responsibility was everything. Because I tend to have high standards, I get in other people’s way.</span></p> <p><span style="font-weight: 400;">[09:19] When you have high expectations, feel responsible, and want things to be excellent, it is tough to step away and trust that your people will carry it.</span></p> <p><span style="font-weight: 400;">[10:03] We have something called “tight, loose, tight” where:</span></p> <ul> <li><span style="font-weight: 400;">     </span> <span style="font-weight: 400;">Tight – what’s the solution needs to end up and the non-negotiables.</span></li> <li><span style="font-weight: 400;">     </span> <span style="font-weight: 400;">Loose – to get the job done.</span></li> <li><span style="font-weight: 400;">     </span> <span style="font-weigh