#20 Utilizing Creativity To Make a Hand Hygiene Observer Program Effective

<p>In this episode, our guest Ms. Wilson shares with us success and the key components of a robust hand hygiene observer training program using the 5 Moments. Ms. Wilson breaks down the importance of feedback, asking questions, improving communication skills and strategies to make an effective hand hygiene program affordable.</p> <p><strong>With special guest:</strong></p> <p>Kimberly B. Wilson, MPH Children’s Hospital of Philadelphia</p>