Dan Gingiss - Author, Experience Maker [Customer Experience]

<p><b><strong>Dan Gingiss is a customer experience speaker and coach with a 20-year corporate background at companies like McDonald’s, Discover, and Humana. He is an author, keynote speaker and podcast host, and most recently has a new book out called the experience maker.</strong></b></p><p><b><strong>1:40 Where Dan would eat for his last meal in Chicago</strong></b></p><p><b><strong>2:39 What is the most common response to a positive experience?</strong></b></p><p><b><strong>4:26 You mentioned in your book that the bar for customer experience is very low. Why is that?</strong></b></p><p><b><strong>8:46 Can companies achieve CX perfection? What should they do instead?</strong></b></p><p><b><strong>13:52 What does it mean to be wiser?</strong></b></p><p><b><strong>17:01 I didn’t expect witty in there? Why witty? What’s your favorite example of being witty?</strong></b></p><p><b><strong>24:03 What is the most important factor in a customer’s loyalty? (Reducing Effort)</strong></b></p><p><b><strong>25:34 Where are the pain points most likely in a customer’s journey?</strong></b></p><p><b><strong> 28:35 Explain his new book in 30 seconds</strong></b></p><p><b><strong>Please fill out this survey: </strong><a href="https://forms.gle/7ig267wFeyoLU2Xg7"><strong>https://forms.gle/7ig267wFeyoLU2Xg7</strong></a><strong> </strong></b></p><p><a href="https://www.canva.com/design/DAEQOrinvMI/HgLef55o182mGAeVLyXhlg/view?utm_content=DAEQOrinvMI&amp;utm_campaign=designshare&amp;utm_medium=link&amp;utm_source=publishsharelink"><strong>Free Ebook</strong></a></p><p><br></p><p><strong>***</strong></p><p><strong><br>ABOUT NICK GLIMSDAHL<br></strong><br></p><p><a href="https://mailchi.mp/a59e7bfa46ae/sign-up-to-join-the-press-1-for-nick-content"><br>Subscribe to my weekly newsletter<br></a><br></p><p><a href="https://twitter.com/Press1ForNick"><br>Find me on Twitter<br></a><br></p><p><a href="https://www.linkedin.com/company/press-1-for-nick/"><br>Find me on LinkedIn<br></a><br></p><p><br>***</p><p><strong><br>LISTENER SUPPO