When Your Landscaping Customer Wants "EXTRA WORK"

<p><span style="font-weight: 400; font-size: 14pt;">A tricky part of owning your own business is when customers take advantage of you. When you always accept a job without being sure of exactly what you are supposed to do.</span></p> <p> </p> <p><span style="font-weight: 400; font-size: 14pt;">To what extent do you think you will say no to your clients? When should you say no, and when do you say this is all that can be done? Or, yes, you can include it, but let's revise the contract and calculate it anew.</span></p> <p> </p> <p><span style="font-weight: 400; font-size: 14pt;">In this episode, we will discuss the factors that you must know when working with customers who expect "EXTRA WORK."</span></p> <p> </p> <p style="text-align: center;"><em><span style= "color: #2b3e50;"><strong><span style= "font-size: 14pt;"><span style="font-size: 14pt;">“This is where you're going to be very careful. Here are the mistakes that I've made. And the biggest things that stopped me and made me literally get ripped off or lose money. When the customer wants something extra done, you have to stop even though you have a million things going on. And you should anticipate this in advance.”</span></span></strong></span></em></p> <p style="text-align: center;"><strong><span style= "font-size: 14pt; color: #2b3e50;"><span style="font-size: 14pt;">- Keith Kalfas</span></span></strong></p> <p> </p> <p><span style= "font-weight: 400; font-size: 24pt; color: #27533e;"><strong>Why do you have to listen to today's episode?</strong></span></p> <p> </p> <p><span style="font-weight: 400; font-size: 14pt;">4:21 - Your customers will inevitably request extra work from you.</span></p> <p><span style="font-weight: 400; font-size: 14pt;">5:30 - So here’s what you have to do...</span></p> <p><span style="font-weight: 400; font-size: 14pt;">9:05 - This must never be forgotten, and constantly remind your customer that doing extra work will cost more.</span></p> <p> </p> <p><strong><span style="font-size: 24pt; color: #27533e;">Key Takeaways</span></st