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Amas and Bob discuss the role of the CFO in the Contact Center:

\"Yeah, there is a the metric but there reason your are measuring FCR, repeat call rates, average call rate, they should lead somewhere.\" -Amas

\"I gotta be ready to tell the story of the history, the real-time and the future.\" -Bob

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Amas and Bob discuss the role of the CFO in the Contact Center:

\"Yeah, there is a the metric but there reason your are measuring FCR, repeat call rates, average call rate, they should lead somewhere.\" -Amas

\"I gotta be ready to tell the story of the history, the real-time and the future.\" -Bob

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Amas and Bob discuss the role of the CFO in the Contact Center:

\"Yeah, there is a the metric but there reason your are measuring FCR, repeat call rates, average call rate, they should lead somewhere.\" -Amas

\"I gotta be ready to tell the story of the history, the real-time and the future.\" -Bob

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The Contact Center CFO

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