Manny Griffiths: The Client Experience

<p><strong>In this episode, Steve Fretzin and Manny Griffiths discuss:</strong></p><ul><li>The importance of understanding the client experience.</li><li>How Milestones can help you to bridge the gap and provide a better client experience. </li><li>Setting expectations for both the client and the lawyer. </li><li>Relationships and communication. </li></ul><p> </p><p><strong>Key Takeaways:</strong></p><ul><li>If the end result is good, the client could still be happy. But if they are referring you to others, then you know they had a good experience. </li><li>Technology is not a replacement for personal connections with your clients, but it is an aid to those individual touches. </li><li>The best communicators have the best client experience. </li><li>Communicate with your clients in ways that aren’t just emails. Many people don’t check their email regularly, or the emails get misfiled and lost. </li></ul><p> </p><p><i><strong>"Technology is just aids. You shouldn't ever do away with your personal touch and stop giving updates to clients on a regular basis, but you can replace some of your touches with technology. It keeps transparency, when you're using technology." </strong></i><strong>—  Manny Griffiths</strong></p><p> </p><p><strong>Connect with Manny Griffiths:  </strong></p><p>Website: <a href="https://www.getmilestones.com/">https://www.getmilestones.com/</a></p><p>LinkedIn: <a href="https://www.linkedin.com/in/manny-griffiths-b5876884/">https://www.linkedin.com/in/manny-griffiths-b5876884/</a></p><p>Facebook: <a href="https://www.facebook.com/getmilestones">https://www.facebook.com/getmilestones</a></p><p>Instagram: <a href="https://www.instagram.com/getmilestones/">https://www.instagram.com/getmilestones/</a></p><p> </p><p>Thank you to our Sponsors!</p><p>Legalese Marketing: <a href="https://legaleasemarketing.com/">https://legaleasemarketing.com/</a></p><p>Moneypenny: <a href="https://www.moneypenny.com/us/">https://www.moneypenny.com/us/</a></p><p> </p><p><strong>Connect with Steve Fretzin:</strong></p><